What do I do if I am getting errors on my scanner?

1. From scanner main menu, select 4) Test Scanner

2. Stand within 3 feet of the cradle.

3. Select SHORT RANGE TEST

4. If the scanner reports CRADLE: FAILED then either the cradle has no power or the scanner is not paired with the cradle.

5. If scanner reports COMPUTER: FAILED, then either the serial cable is not plugged in properly or Auto Scan is not running.

6. When the scanner reports CRADLE: PASS and COMPUTER: PASS, proceed to the LONG RANGE TEST.

7. If the scanner reports SEND: FAILED, SEND: WEAK, or RECEIVE: WEAK then scanner is out of range or obstructed by a large object or being interfered with by a cordless phone, etc. and that location is outside the effective transmission range. (Logic would suggest that a FAILED transmission is further out of range than a WEAK transmission.)

8. Move around the shop repeating the LONG RANGE TEST until an effective Scanner Transmission Range is determined. If the range is not acceptable then: a. Make sure there is not a cordless phone in the shop. b. Relocate the cradle (using a longer serial cable if necessary) to a better location and repeat the entire process starting with the SHORT RANGE TEST.

Why am I not getting a sticker when I scan a car?

First, try printing a sticker from the Point-of-Sale. If you are able to print a sticker from the Point-of-Sale and not from the scanner, try closing your Auto Scan program and re-opening it. This will allow the scanner to pick up any recent changes to your system and should enable you to print a sticker.

Why am I getting incorrect customer information or no information when I enter a customer’s License Plate Number?

Customer database needs to be re-indexed. Over time it becomes necessary to re-index or re-organize the information in your customer database. From the Home tab on the main menu, select Miscellaneous. Then select Re-Index Customer History. Follow the prompts. This process should take only a couple of minutes.

Why can’t I do a Daily Back-Up?

Your back-up drive is possibly defective. It is possible that your daily back-up pen drive has become full or damaged. Please delete any information on the pen drive that is not Auto Data related. After doing this, select Backup from the Cash tab on the main menu. If backup continues to fail, call Auto Data for further instructions.