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To begin we will want to ensure that the Repair Order Printer is working with the Operating System of the connection machine.
Access the Windows Start Menu by clicking the Windows Symbol.
(The Icon will differ depending on Operating System)
Windows 11 Start Icon: Located in either the bottom center or bottom right of the screen
Windows 10 Start Icon: Typically located in the lower left corner
Once the Windows Start Menu is open, being to type Control Panel.
Windows 10 :
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Windows 11:
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Once Control Panel is open, in the right hand corner adjust the dropdown to Category (if needed); then click on View devices and Printers under Hardware and Sound.
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The Devices and Printers can be viewed here
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Confirm the printer is showing as active and not offline (greyed out).
Confirmed printer is not in an ‘Error’ state.
Confirmed the Repair Order printer is set as the Default Printer (steps below).
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