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Printer Troubleshooting - Control Panel
To begin we will want to ensure Ensure that the Repair Order Printer is working with the Operating System of the connection machine.
Access the Windows Start Menu by clicking the Windows Symbol.
(The Icon will differ depending on Operating System)
Windows 11 Start Icon: Located in either the bottom center or bottom right of the screen
Windows 10 Start Icon: Typically located in the lower left corner
Once the Windows Start Menu is open, being to type in ‘Control PanelPanel’.
Windows 10 :
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Windows 11:
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Once the Control Panel is open , select Devices and Printers. If needed in the right hand corner adjust the dropdown to ‘Category (if needed)’; then click on ‘View devices and Printers’ under Hardware and Sound.
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The All connected Devices and Printers can be viewed herewill display here. Find the repair order printer.
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Confirm the printer is showing as active and not offline (greyed out).
Confirmed Confirm the printer is not in an ‘Error’ state.
Confirmed Confirm the Repair Order printer is set as the Default Printer (steps below).
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From the Devices and Printers section of Control Panel, right click the Repair Order printer and click ‘Printer Properties’
Select the General tab, then click the ‘Print Test Page’ button at the bottom right of the window
If a test print is successful within Windows/Control Panel, access a completed Repair Order within Driverse and attempt to print a test by clicking the ‘Print’ button.
A new window will appear that will show the customer Repair Order, click on ‘Print’ at the bottom of the window.
An additional window will appear. Confirm the correct Repair Order printer is selected from the dropdown, then click 'Print'.
