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ENSURE CAPS LOCK IS OFF - This CAPs lock key on the keyboard is on the left side of the keyboard. CAPS lock causes changes in the case of what is being scanned.
DISCONNECT FROM POWER - Completely disconnect the scanner from its power source.
> If it is directly wired to a computer, disconnect the USB cable.
> If there is a scanner base, disconnect the base from power.
After 5-10 seconds, reconnect the scanner or the scanner base to power.
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