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Repair Order Printer Hardware Troubleshooting
Verify the printer is connected to power and all cables are secure.
Verify the printer has no error indicators displayed on the LCD screen.
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Verify Repair Order Printer is Recognized by Windows
Ensure the repair order printer is working with the computer recognized by Windows by checking the Control Panelcomputer’s Printers & scanners settings.
Access the Windows Start Menu by clicking the Windows icon.
(The Icon The icon and it’s location will differ depending on the computer’s Operating System).
Windows 11 Start Icon: Located in either the bottom center or bottom left corner of the screen
Windows 10 Start Icon: Typically located in the lower left corner of the screen
Once the Windows Start Menu opens, type ‘Control Panel’click Settings. If Settings is not displayed, type Settings into the search bar.
Windows 10 :
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Windows 11:
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When the Control Panel Settings opens, select click Devices and Printers. If needed, select Category from the View By dropdown menu, then click View devices and printers as shown in the picture below.
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All devices and printers connected to the computer will be displayed. Locate the repair order printer and confirm the following:
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The printer is showing active. If the printer appears to be greyed out, it indicates it is currently offline.
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The printer is not in an Error state.
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. For Windows 11, click Bluetooth & devices as shown below.
Windows 10:
Windows 11:
Click Printers & scanners.
Windows 10:
Windows 11:
The Printers & scanners page will display all printers and scanners detected by the computer.
Windows 10:
Windows 11:
Set Repair Order Printer as the Default Printer
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Set Repair Order Printer
Repair order printers must be set as the Default Printer to work properly with Driverse.
To set the the repair order printer as the Default Printer:
In the Devices and Printers section of Control Panel, use the mouse to right-click the repair order printer then select Set as Default Printer.
Ensure the repair order printer is recognized as the default printer in the Devices and Printers section of the Control Panel.
Before printer is set as default:
After printer is set as default:
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Printers & scanners page, scroll down to ensure that the Let Windows manage my default printer setting is disabled.
Windows 10: If enabled, click the checkbox to disable the setting.
Windows 11: If enabled, click the toggle to disable the setting.
Locate the repair order printer in the displayed list on the Printers & scanners page. In this example, the repair order printer is the HP M404.
Windows 10: Click the Manage button, then click the Set as Default button.
Windows 11: Click on the repair order printer from the displayed list, then click the Set as default button.
Test Printing from the Repair Order Printer
Once the repair order printer is set as the Default Printer, test if it can print from Windows and Driverse.
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To print a test page from Windows:
In the Devices and Printers section of Control Panel, use the mouse to right-click the repair order printer then select Printer Properties.
Select the General tab, then click the Print Test Page button.
Select the repair order printer from the Printers & scanners page.
Windows 10: Click Manage, then click Print a test page.
Windows 11: Once the repair order printer has been selected, the Print test page option will be displayed. Click Print test page.
If the test page prints, follow the steps in the Test Printing from Driverse section.
Test Printing from Driverse
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