Page Comparison

Issue 

What to Check 

Outcome 

Troubleshooting – Link to Article 

Who to Contact 

Comcast -Network 

Is the network down? 

Yes 

Check Ethernet Connections 

FullSpeed FSA HELP

Network is showing online but unable to connect. 

Yes 

Check Ethernet Connections 

FullSpeed FSA HELP

Cash Drawer 

Cash drawer not responding 

Yes 

M-S Cash Drawer Troubleshooting 

Driverse 

Switching Cash Drawers 

Yes 

Switching Cash Drawers 

Driverse 

Printers 

Is the printer powered on? 

No 

Power on Printer   Basic Printer Troubleshooting 

Driverse FSA HELP

Are the cords securely connected to the printer? The computer? The power outlet? 

No 

Check each end for a firm connection 

Driverse FSA HELP

Is the network down? 

Yes 

Check Ethernet Connection 

FullSpeed FSA HELP

Credit Card Machine Errors 

Receiving an error when trying to run customer credit card 

Yes 

Collect details or screenshot of error 

Driverse 

Socket Error 3006 

Yes 

Reboot server 

Driverse 

Duplicate charge 

Yes 

 FullSpeed 

Market Manager

Credit Card Checkout Button is Missing 

Yes 

Credit Card Checkout Button Missing  

Driverse 

Unable to Get into eLube System 

Forgot Password 

Yes 

Change Login Password  

Driverse Market Manager

Locked out due to too many attempts 

Yes 

Clear User Lock Out  

Driverse Market Manager

Fleets 

Assistance checking out Fleet customers 

Yes 

FullSpeed Fleet

Specialist

Phones 

Phone system down 

Yes 

 FullSpeed 

FSA HELP

Inventory 

Incorrect cost of inventory item  

Yes 

FullSpeed eLube

Trainer

Need to remove an item from inventory 

Yes 

eLube

FullSpeed Trainer

Adjust inventory item count 

Yes 

FullSpeed eLube

Trainer

Add non-stock inventory 

Yes 

eLube

FullSpeed Trainer

Employees 

Need to add a new employee 

Yes 

Add an Employee 

FullSpeed FSA

Human

Resources

Discrepancy in an employee’s timecard 

Yes 

Edit Employee Timecard  

Driverse Market Manager

Computer 

Computer falling asleep 

Yes 

Set Power Options and Disable Power Management 

FullSpeed FSA HELP

Tickets 

Issue with voiding a Ticket 

Yes 

Voiding Tickets 

eLube

Driverse Trainer

Invoices 

Printing an Invoice at any time 

Yes 

Back Office Setting 

FullSpeed FSA HELP

Vehicle 

Help looking up vehicle Information 

Yes 

Vehicle Information Lookup FSU for additional training 

eLube

Trainer

Help using CarFax / QuickVIN 

Yes 

Use CarFax QuickVIN 

FSU for additional training 

Help using USPS Address Validation 

Yes 

USPS Address Validation 

FSU for additional training 

eLube

Trainer

How to scan in, edit ticket, bill out guests 

Yes 

Perfect Lap

eLube

Trainer