Initial Troubleshooting Steps for VIN and Coupon Scanners:
ENSURE CAPS LOCK IS OFF - This CAPs lock key on the keyboard is on the left side of the keyboard. CAPS lock causes changes in the case of what is being scanned.
DISCONNECT FROM POWER - Completely disconnect the scanner from its power source.
If it is directly wired to a computer, disconnect the USB cable.
If there is a scanner base, disconnect the base from power.
After 5-10 seconds, reconnect the scanner or the scanner base to power.
MOVE PORTS - To ensure the USB port is functioning properly, the scanner/base USB input can be moved between ports for testing.
Test Scan in Notepad:
Navigate to the Windows Start Menu:
Windows 11 Start Icon: Located in either the bottom center or bottom right of the screen
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Search for ‘Notepad'
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Open Notepad and test scanning a barcode.
The scanning result should be <coupon> (coupon = the name of the official coupon)
IF there is no result from scanning - Contact Support
IF there is a result when scanning that has ‘< >’
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