Verify Repair Order Printer Hardware
Verify the printer is connected to power and all cables are secure.
Verify the printer has no error indicators displayed on the LCD screen.
Printer Troubleshooting - Control Panel
Ensure that the Repair Order Printer is working with the Operating System of the connection machine.
Access the Windows Start Menu by clicking the Windows Symbol.
(The Icon will differ depending on Operating System)
Windows 11 Start Icon: Located in either the bottom center or bottom right of the screen
Windows 10 Start Icon: Typically located in the lower left corner
Once the Windows Start Menu is open, type in ‘Control Panel’.
Windows 10 :
...
Windows 11:
...
Once the Control Panel is open select Devices and Printers. If needed in the right hand corner adjust the dropdown to ‘Category’; then click on ‘View devices and Printers’ under Hardware and Sound.
...
All connected Devices and Printers will display here. Find the repair order printer.
...
Confirm the printer is showing as active and not offline (greyed out).
...
Confirm the printer is not in an ‘Error’ state.
...
Setting Default Printer - Repair Order Printer
If the Repair Order printer is not set as the default printer, right click the desired Repair Order printer and click ‘Set as Default Printer’.
...
The bottom section of Control Panel should adjust to reflect the Default Printer once adjusted:
Before Default:
...
Test Print - Repair Order Printer
...
From the Devices and Printers section of Control Panel, right click the Repair Order printer and click ‘Printer Properties’
...
Select the General tab, then click the ‘Print Test Page’ button at the bottom right of the window
...
If a test print is successful within Windows/Control Panel, access a completed Repair Order within Driverse and attempt to print a test by clicking the ‘Print’ button.
...
A new window will appear that will show the customer Repair Order, click on ‘Print’ at the bottom of the window.
...
An additional window will appear. Confirm the correct Repair Order printer is selected from the dropdown, then click 'Print'.
...
| Word | ||
|---|---|---|
|