Verify Repair Order Printer Hardware
Verify the printer is connected to power and all cables are secure.
Verify the printer has no error indicators displayed on the LCD screen.
Printer Troubleshooting - Control Panel
Ensure the repair order printer is working with the computer by checking the Control Panel.
Access the Windows Start Menu by clicking the Windows icon.
(The Icon will differ depending on Operating System)
Windows 11 Start Icon: Located in either the bottom center or bottom right of the screen
Windows 10 Start Icon: Typically located in the lower left corner
Once the Windows Start Menu opens, type ‘Control Panel’.
Windows 10 :
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Windows 11:
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When the Control Panel opens, select Devices and Printers. If needed, select Category from the View By dropdown menu, then click View devices and printers as shown in the picture below.
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All devices and printers connected to the computer will be displayed. Locate the repair order printer and confirm the following:
The printer is showing active. If the printer appears to be greyed out, it indicates it is currently offline.
The printer is not in an Error state.
The printer is set as the Default Printer (see the Set Repair Order Printer as the Default Printer section of this article for additional details).
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Set Repair Order Printer as the Default Printer
To set the the repair order printer as the Default Printer:
In the Devices and Printers section of Control Panel, use the mouse to right-click the repair order printer then select Set as Default Printer.
Ensure the repair order printer is recognized as the default printer in the Devices and Printers section of the Control Panel.
Before printer is set as default:
After printer is set as default:
Test Printing
Once the repair order printer is set as the Default Printer, test if it can print from Windows and Driverse.
Test Printing from Windows
To print a test page from Windows:
In the Devices and Printers section of Control Panel, use the mouse to right-click the repair order printer then select Printer Properties.
Select the General tab, then click the Print Test Page button.
Test Printing from Driverse
After successfully printing a test page from Windows, try to reprint an invoice from Driverse.
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Open Driverse, then select Quick Lube from the navigation menu.
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In the repair order list, click Completed.
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Click on a completed repair order from the displayed list.
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Once the repair order opens, click the Print button. The print window opens.
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In the print window, click the Print button.
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An additional print preview window will open with the computer’s selected default printer displayed. Verify that the printer selection is accurate, then click the Print button to print the invoice.
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Once the invoice has printed, click the Close button to exit the print window.
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