A/R Charge Report
DESCRIPTION: This report displays the list of charges to the A/R Accounts (Fleets) for all tickets created and checked out during the specified date range.
THE REPORT:
Account Name: A/R Account (Fleet) Name from the Edit Vehicle Screen within Business Operations.
Account Code: A/R Code (Fleet Code) from the Edit Vehicle Screen.
Customer: Customer Name from the Edit Customer Screen.
License: License Plate Number from the Edit Vehicle Screen.
Sale Date: Date the ticket was checked out.
Ticket Number: Unique ticket number.
Charge Amount: The amount charged to the A/R Account (Fleet).
*NOTE: If any portion of the ticket is paid for at the time the ticket was checked out it will not display on this report. These are only for charges to the A/R Account (Fleet).
Credit Card Report
DESCRIPTION: This report displays all Credit Card Transactions during the selected date range and the transaction amount.
THE REPORT:
Date & Time: Date and Time the credit card was processed.
Ticket #: Unique ticket number.
Card Type: Credit card type (American Express, MasterCard, Visa…)
Card #: Last 4 of the credit card number.
Name: Name on the credit card.
Exp: Credit card expiration date.
Auth Code: Authorization Code returned from the credit card processor.
Voided: (Yes or No).
Amount: Amount charged to credit card.
Total Grouped by Card Type:
Total of All Transactions
Total of Sale Transactions
Total of Refund Transactions
Total of Void Transactions
Total Manual Overrides
Total Grouped by Store:
Total of All Transactions
Total of Sale Transactions
Total of Refund Transactions
Total of Void Transactions
Total Manual Overrides
Total Grouped by District:
Total of All Transactions
Total of Sale Transactions
Total of Refund Transactions
Total of Void Transactions
Total Manual Overrides
Total Grouped by Region:
Total of All Transactions
Total of Sale Transactions
Total of Refund Transactions
Total of Void Transactions
Total Manual Overrides
Total Grouped by Chain:
Total of All Transactions
Total of Sale Transactions
Total of Refund Transactions
Total of Void Transactions
Total Manual Overrides
Inventory Analysis Report
DESCRIPTION: This report displays a quick analysis of Inventory Items sold during selected date range vs. the same items still in stock.
THE REPORT:
Item: Inventory Item Code.
Description: Inventory item description.
Sold:
Quantity: Number of items sold.
Unit Cost: Item cost (each).
Total Cost: Quantity X Unit Cost.
On Hand:
Quantity: Number of items currently on hand.
Unit Cost: Item Cost (each).
Total Cost: Quantity X Unit Cost.
Inventory Valuation Summary Report
DESCRIPTION: This report displays the value of inventory by Category.
THE REPORT:
Starting Quantity: Number of items on hand for each Category on first day of specified date range.
Received Quantity: Number of items received for the entire date range.
Sold Quantity: Number of items sold for entire date range.
Adjusted Quantity: Number of items adjusted for entire date range.
End Quantity: Starting + Received – Sold – Adjusted.
Starting Total Cost: Cost of items on hand for each category on first day of specified date range.
Received Total Cost: Cost of items received for entire date ranged.
Sold Total Cost: Cost Of items sold for entire date range.
Adjusted Total Cost: Cost of items adjusted for entire date range.
End Cost: Starting + Received – Sold – Adjusted.
Employee Timecards Report
DESCRIPTION: This report displays Timecard Information by employee.
THE REPORT:
Employee: Employee’s Name.
Week of: First day of the work week.
Store: Store Number.
Clocked In/Clocked Out: The date and time the employee clocked in and clocked Out.
Actual Minutes: Actual hours and minutes the employee worked.
Rounded Minutes: Displays the rounded minutes the employee worked (Setting).
Regular Pay – Hours & Pay: Displays the hours the employee worked and the pay rate.
Special Pay Rate #1 – Hours & Pay: Displays the hours the employee worked during a special day, holiday or overtime and the pay rate.
Special Pay Rate # 2 – Hours & Pay: Displays the hours the employee worked during a special day, holiday or overtime and the pay rate.
Commissions Pay: Amount of Commission paid during that work day.
Total Pay: Total amount of pay earned by the employee.
Week Totals: Totals (hours and pay) for each week.
Report Totals: Totals (hours and pay) for selected date range (more than a week, if selected).
Daily Summary Report
DESCRIPTION: This report displays an overview of the current Daily Sales during selected date range.
Activity:
Number of Tickets: Tickets where Ticket Status = ‘Complete’ or ‘BackOrder’ & Ticket Type is not ‘Quote’ and Ticket is not Voided. Warranty and Top Off Services are Excluded.
Number of Services: Tickets that contain at least one Service with (Increment Car Count =True).
Longest Ticket Time: Maximum number of minutes between the ticket start time and stop time for all ‘Service’ tickets.
Shortest Ticket Time: Minimum number of minutes between the ticket start time and stop time for all ‘Service’ tickets.
Average Ticket Time: Average number of minutes between the ticket start time and stop time for all ‘Service’ tickets.
New Customers: The Number of distinct customer – the number of repeat customers.
Repeat Customers: The Number of customers who have a previous Vehicle History record.
First Ticket Complete: Time the first ticket was Closed.
Last Ticket Complete: Time the last ticket was Closed.
Store Opened: Date and time the store was clocked in (Setting).
Store Closed: Date and time the store was clocked out (Setting).
Sales:
Gross Sales Total (All): Sum of the Gross Price for all tickets minus Gift Certificate Liabilities
Gross Ticket Average (All): Gross Sales Total (All) / Number of Tickets
Net Sales Total (All): Sum of Net Price for All Tickets - Gift Certificate Liabilities
Net Ticket Average (All): Net Sales Total (All) / Number of Tickets
Ticket Total (All): Net Sales Total (All) + Sum of Taxes for All Tickets
Sales Tax Total (All): Sum of Taxes for All Tickets
Highest Ticket Total (All): Maximum (Net Price + Taxes) for all tickets
Gross Sales Total (Services): Sum of Gross Price for all tickets that include a Service (Increment Car Count =True)
Gross Ticket Average (Services): Gross Sales Total (Services) / Number of Services
Net Sale Total (Services): Sum of Net Price for all tickets that include a Service (Increment Car Count =True)
Net Ticket Average (Services): Net Sales Total (Services) / Number of Services
Highest Ticket Total (Services): Maximum (Net Price + Taxes) for all tickets that include a Service (IncrementCar Count = True)
Coupons Total: Sum of TotalCoupons for all tickets.
Discounts Total: Sum of TotalDiscounts for all tickets.
Credit Card Sales Total: Sum of Transaction Net Amount where TransactionCodeType is Credit/Debit
Number of Fleet Vehicles: Count of Tickets where vehicle is associated with a fleet and the Checkout Balance <> 0
Fleet Sales: Sum of (Net Price + Total Taxes) for Fleet Vehicle tickets
Fleet Charges: Sum of the checkout balance for Fleet Vehicles
Cost of Goods Sold: Sum of the cost of all items on the ticket * the quantity of the item
Labor Cost: Employee timecard hours * Employee pay rate
Taxable Sales: Sum of total taxable for all tickets
Nontaxable Sales: Sum of (Net Price minus Total Taxable) for all tickets Gift
Certificates Sold: Sum of ticket item price for Gift Certificates sold
Liabilities:
Gift Certificate Liability Total: Sum of ticket item price for Gift Certificates where the sold Gift Certificate is a liability.
Ticket Payment Report
DESCRIPTION: This report displays the Payment Type and Amount for all tickets during the selected date range.
THE REPORT:
Ticket Section:
Number: Unique Ticket Number.
Date: Date and time ticket was checked out.
Customer: Customer name.
License: License Plate Number from the Edit Vehicle Screen within Business Operations.
Total: Total amount due at checkout.
Payment Transaction Section:
Code: Payment Method Code.
Amount: Payment amount received.
Message: Any errors in the payment transaction.
Completed Total: Total amount of sales from Completed Tickets at Store Level, District Level, Regional Level and within the Chain.
Voided Total: Total amount of Sales from Voided Tickets at Store Level, District Level, Regional Level and within the Chain.
Business Snapshot Report
DESCRIPTION: This report displays a variety of business related information during the selected date range.
THE REPORT:
Sales Information by Record Group:
Quantity: Total number sold.
Average: Amount/Quantity.
Amount: Total dollars sold (Does not include sales tax).
Net Sales: Total dollars of each Record Group.
Taxes: Total taxes for items sold.
Totals: (Profit Center)
Sales Summary by Record Group:
Basic Sales: Total sales for all Record Groups – Add On Record Groups.
Add Ons: Total for all the Add On Record Groups.
Discounts: Total for all the Discount and Coupon Record Groups.
Sales Tax: Total taxes for items sold.
Sales Summary by Profit Center:
Profit Center: Name of the Profit Center.
Amount: Total dollars sold (Does not include sales tax).
Taxes: Total taxes for items sold.
Totals: (Profit Center)
Payment Summary: Summary of payments received during the selected date range broken down by Cash Drawer and Profit Center.
Cash Rec Summary:
Expected: Amount of money expected during reconciliation.
Counted: Amount of money counted during reconciliation.
Difference: Difference in the amount of money expected and counted money.
Deposit Summary:
Cash: Amount of cash deposited.
Check: Amount of checks deposited.
Total: Total amount deposited.
Labor Percentage by Profit Center: (Labor percent is calculated on Net Sales unless specifically stated as Gross Sale.)
Profit Center: Name of the Profit Center.
Labor Hours: Total amount of Labor Hours.
Labor Cost: Total cost for Labor.
**Labor Hours and Labor Cost use Metric Values and will always be in sync.
Net Sales: Total amount of Net Sales from Labor.
Commissions: Total amount of Commission from Labor.
Labor %: Total Percent of Labor.
Ticket Average by Profit Center:
Profit Center: Name of the Profit Center.
Tickets: Total number of tickets Created.
Total Sales: Total amount of Sales.
Ticket Avg: Average Ticket amount.
Sales by Salesperson:
Salesperson: Name of the employee who checked out the ticket.
Tickets: Number of tickets checked out by that employee.
Net Sales: Total amount of Net Sales from tickets.
Payouts and Adjustments:
Voided Tickets:
Fleet Summary:
Fleet: Name of the Fleet customer.
Amount: Amount of money charged by the Fleet Account.
Employee Hours by Employee: (Including Over Time) (**Labor percent is calculated on Net Sales unless specifically stated as Gross Sales.)
Employee: Name of the employee.
Department: Department in which the employee was working.
Regular Hours: Number of regular hours the employee worked.
OT Hours: Number of overtime hours the employee worked.
Total Hours: Total number of hours the employee worked.
Total Cost: Total hours multiplied by employee’s wage.
Hourly Summary:
Count: Total count of tickets per hour.
Net Sales: Total Net Sales.
Labor Hours: Total amount of Labor Hours.
Labor Cost: Total Cost for Labor.
Labor Cost/Count: Average Labor Cost Per Ticket.
Labor Hour/Net Sales:
Weather Summary:
Activity Summary by Profit Center:
Tickets: Total Number of tickets.
Services: Total Number of Services.
Car Washes: Total Number of Car Washes.
Wash Tickets: Total Number of Car Wash tickets.
Business Activity Summary: Store Open and Close Informatio
Payment Summary Report
DESCRIPTION: This report displays a summary of the total amount of payments received for every payment method during the selected date range.
THE REPORT:
POS Payments: All Payments received at the Point of Sale.
All Payments: All Payments received at the Point of Sale and Fleets.
Cash Reconciliation Report
DESCRIPTION: This report displays the Cash Reconciliation broken down into Payment Method segments.
THE REPORT:
Store: Store Number.
Start Date Time: Date and time the Cash Drawer was opened.
End Date Time: Date and time the Cash Drawer was reconciled.
Reconciliation Date Time: Date and time the reconciliation occurred.
Cash Drawer Tray: Name of the Cash Drawer tray.
Quantity: Number of coins and dollars in the Cash Drawer.
Amount: Value of the coins and dollars in the Cash Drawer.
Total Cash in Drawer: Total value of the coins and dollars in the Cash Drawer.
Payment Method: All the Payment Methods.
Expected Total: Expected amount for each Payment Method in the Cash Drawer.
Counted Total: Counted amount for each Payment Method in the Cash Drawer.
Difference: Difference between the expected amount and the counted amount.
Grand Total: All the Payment Method totals summed together.
Expected Total: Expected amount for all the Payment Methods in the Cash Drawer.
Counted Total: Counted amount for all the Payment Methods in the Cash Drawer.
Difference: Difference between the expected amount and the counted amount.
Starting Amount: Amount in the cash drawer at the beginning of the day.
Cash Received: Cash amount received throughout the day and placed in the Cash Drawer.
Change Disbursed: Total amount of change disbursed.
Tips Disbursed: Total amount of Tips received, if any.
Checks: Total amount received from checks.
Charge Cards: Total Amount received from charge cards (Credit/Debit).
Fleet Charges: Total amount charged by Fleet Accounts.
Adjustment Reason: Reason for adjustments made to the Cash Drawer, if any.
Gift Certificates: Total amount received from Gift Certificates.
Cash Drawer Adjustments: Adjustments made to the Cash Drawer, if any.
Cash Deposit: Amount of cash deposited.
Cash + Check Deposit: Amount of cash and checks deposited.
Bank: Name of the Bank where deposit is made.
Deposit Type: Type of deposit selected during Cash Reconciliation.
Deposit Bag: Bag in which the deposit money was placed in during Cash Reconciliation.
Transaction Code: Code for the payment transaction that occurred.
Expected Total: Expected amount for each Payment Method in the Cash Drawer.
Counted Total: Counted amount for each Payment Method in the Cash Drawer.
Difference: Difference between the expected amount and counted amount.
Total for all Transaction Codes: Total amount of money reconciled during the selected date range.
General Sales Report
DESCRIPTION: This report displays the General Sales Prices and Totals. This report is customizable for your business.
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed tickets categorized by:
Paid Car Washes: Any paid Car Wash with a gross amount greater than zero.
Free Car Washes: Any paid Car Wash with a gross amount equal to zero.
Add On Car Wash Options: Any Car Wash Option that is an Add On.
Car Wash Options: Any Car Wash Option that is NOT an Add On.
Add On Services: Any Service that is setup as an Add On Service. Does not include additional items (i.e. Additional quarts of oil) or Surcharges.
Services: Any Service that is NOT an Add On Service. Includes core service items, but does not include additional items (i.e. Additional quarts of oil) or Surcharges.
Surcharges: Any Non-Add On Service items with a gross amount greater than zero.
Add On Services – Surcharges: Any Add On Service with a gross amount greater than zero.
Additional Items: Additional oil or items not part of the core service, where the Service is not an Add On Service.
Add On Services – Additional Items: Additional oil or items, not part of the core service, where the Service is an Add On Service.
Services Additional Charges: Any additional charge that is a part of a Service.
Add On Services - Additional Charges: Additional charges that are part of an Add On Service.
Additional Charges: Additional charges that are not part of an Add On Service.
Items: All items not part of a Service or Add On Service.
Nonstock Items: All Non-Stock items not part of a Service or Add On Service.
Labor: All Labor not part of a Service or Add On Service.
Warranties: All Warranties not part of a Service or Add On Service.
Certificates/Gift Cards: All Certificates/Gift Cards not part of a Service or Add On Service. Only included if “Is Certificate Sales a Liability?” is unchecked under Stores > Accounting Tab.
Subscriptions: Sold Subscriptions that exclude the recharge. Only included if “Is Subscription Sales excluded from Sales Totals?” is unchecked under Stores > Accounting Tab.
Coupons: All Coupons not part of a Service or Add On Service.
Discounts: All Discounts not part of a Service or Add On Service.
Total Basic Sales: Total of: Paid Car Washes, Free Car Washes, Add On Car Wash Options, Car Wash Options, Services, Surcharges, Add On Services – Surcharges, Additional Items, and Service Additional Charges.
Total Add Ons: Total of: Add On Car Wash Options, Add On Services, Add on Services – Surcharges, Add On Services – Additional Items, Add On Services – Additional Charges, Additional Charges, Items, Non-Stock Items, Labor, Warranties, Certificates/Gift Cards, and Subscriptions.
Total Discounts: Total Of: Coupons and Discounts.
Total: Total of: [(Total Basic Sales + Total Add Ons) – (Total Discounts)].
General Sales – Cash Drawer Report
DESCRIPTION: This report displays the General Sales Prices and Totals sorted by Cash Drawer. This report is customizable for your business.
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed tickets sorted by Cash Drawer and categorized by:
Paid Car Washes: Any Paid Car Wash with a gross amount greater than zero.
Free Car Washes: Any Paid Car Wash with a gross amount equal to zero.
Add On Car Wash Options: Any Car Wash Option that is an Add On.
Car Wash Options: Any Car Wash Option that is NOT an Add On.
Add On Services: Any Service that is setup as an Add On Service. Does not include Additional Items (i.e. Additional quarts of oil) or Surcharges.
Services: Any Service that is NOT an Add On Service. Includes Core Service Items, does not include Additional Items (i.e. Additional quarts of oil) or Surcharges.
Surcharges: Any Non-Add On Service Items with a gross amount greater than zero.
Add On Services – Surcharges: Any Add On Service with a gross amount greater than zero.
Additional Items: Additional Oil or Items not part of the core service, where the Service is not an Add On Service.
Add On Services – Additional Items: Additional Oil or Items not part of the core service, where the Service is an Add On Service.
Services Additional Charges: Any Additional Charge that is a part of a Service.
Add On Services - Additional Charges: Additional charges that are part of an Add On Service.
Additional Charges: Additional charges that are not part of an Add On Service.
Items: All items not part of a Service or Add On Service.
Nonstock Items: All Non-Stock Items not part of a Service or Add On Service.
Labor: All Labor not part of a Service or Add On Service.
Warranties: All Warranties not part of a Service or Add On Service.
Certificates/Gift Cards: All Certificates/Gift Cards not part of a Service or Add On Service. Only included if “Is Certificate Sales a Liability?” is unchecked under Stores > Accounting Tab.
Subscriptions: Sold Subscriptions that exclude the recharge. Only included if “Is Subscription Sales excluded from Sales Totals?” is unchecked under Stores > Accounting Tab.
Coupons: All Coupons not part of a Service or Add On Service.
Discounts: All Discounts not part of a Service or Add On Service.
Total Basic Sales: Total of: Paid Car Washes, Free Car Washes, Add On Car Wash Options, Car Wash Options, Services, Surcharges, Add On Services – Surcharges, Additional Items, and Service Additional Charges.
Total Add Ons: Total of: Add On Car Wash Options, Add On Services, Add on Services – Surcharges, Add On Services – Additional Items, Add On Services – Additional Charges, Additional Charges, Items, Non-Stock Items, Labor, Warranties, Certificates/Gift Cards, and Subscriptions.
Total Discounts: Total Of: Coupons and Discounts.
Total: Total of: [(Total Basic Sales + Total Add Ons) – (Total Discounts)].
General Sales – Multi Profit Center Report
DESCRIPTION: This report displays the General Sales Prices and Totals sorted by Multi Profit Center. This report is customizable for your business.
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed tickets sorted by Record Group categorized by User Defined Multi Profit Center.
General Sales – Record Group Report
DESCRIPTION: This report displays the General Sales Prices and Totals sorted by Record Group. This report is customizable for your business.
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed tickets sorted by Record Group categorized by User Defined Record Group.
General Sales – Profit Center Report
DESCRIPTION: This report displays the General Sales Prices and Totals sorted by Profit Center. This report is customizable for your business.
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed tickets sorted by Record Group categorized by User Defined Profit Center.
General Sales – Workstation Report
DESCRIPTION: This report displays the General Sales Prices and Totals sorted by workstation. This report is customizable for your business
THE REPORT:
Chain: Chain ID Number.
Region: Region of the Store’s location.
District: District of the Store’s location.
Store: Store Number.
Description: All Sales Options purchased during the selected date range for completed Ttckets sorted by workstation and categorized by:
Paid Car Washes: Any Paid Car Wash with a gross amount greater than zero.
Free Car Washes: Any Paid Car Wash with a gross amount equal to zero.
Add On Car Wash Options: Any Car Wash Option that is an Add On.
Car Wash Options: Any Car Wash Option that is NOT an Add On.
Add On Services: Any Service that is setup as an Add On Service. Does not include Additional Items (i.e. Additional quarts of Oil) or Surcharges.
Services: Any Service that is NOT an Add On Service. Includes Core Service Items, does not include Additional Items (i.e. Additional quarts of Oil) or Surcharges.
Surcharges: Any Non-Add On Service Items with a Gross Amount Greater than Zero.
Add On Services – Surcharges: Any Add On Service with a Gross Amount Greater than Zero.
Additional Items: Additional Oil or Items not part of the Core Service, where the Service is not an Add On Service.
Add On Services – Additional Items: Additional Oil or Items not part of the Core Service, where the Service is an Add On Service.
Services Additional Charges: Any Additional Charge that is a part of a Service.
Add On Services - Additional Charges: Additional Charges that are part of an Add On Service.
Additional Charges: Additional Charges that are not part of an Add On Service.
Items: All Items not part of a Service or Add On Service.
Nonstock Items: All Non Stock Items not part of a Service or Add On Service.
Labor: All Labor not part of a Service or Add On Service.
Warranties: All Warranties not part of a Service or Add On Service.
Certificates/Gift Cards: All Certificates/Gift Cards not part of a Service or Add On Service. Only included if “Is Certificate Sales a Liability?” is unchecked under Stores > Accounting Tab.
Subscriptions: Sold Subscriptions that exclude the Recharge. Only included if “Is Subscription Sales excluded from Sales Totals?” is unchecked under Stores > Accounting Tab.
Coupons: All Coupons not part of a Service or Add On Service.
Discounts: All Discounts not part of a Service or Add On Service.
Total Basic Sales: Total of: Paid Car Washes, Free Car Washes, Add On Car Wash Options, Car Wash Options, Services, Surcharges, Add On Services – Surcharges, Additional Items, and Service Additional Charges.
Total Add Ons: Total of: Add On Car Wash Options, Add On Services, Add on Services – Surcharges, Add On Services – Additional Items, Add On Services – Additional Charges, Additional Charges, Items, Non-Stock Items, Labor, Warranties, Certificates/Gift Cards, and Subscriptions.
Total Discounts: Total Of: Coupons and Discounts.
Total: Total of: [(Total Basic Sales + Total Add Ons) – (Total Discounts)].
Store Summary Report
DESCRIPTION: The report displays a summary of all transactions that occurred during the selected date range at Store Level.
THE REPORT:
Transaction Section: Total of each Payment Method for the selected date range.
Daily Summary Section: Same as Daily Summary Report.
Gross Sales: Sum of the Gross Price for All Tickets minus Gift Certificate Liabilities
Tax: Sum of Net Price for All Tickets - Gift Certificate Liabilities.
Net Sales: Sum of Net Price for All Tickets - Gift Certificate Liabilities.
**Labor percent is calculated on Net Sales unless specifically stated as Gross Sales.
Labor Cost: Employee Time Card Hours * Employee Pay Rate.
Labor Hours: Total Amount of Labor Hours.
**Labor Hours and Labor Cost use Metric Values and will always be in sync.
Coupons (S): Amount of Coupons sales.
Discounts ($): Amount of Discount sales.
Loyalty Discounts: All Discounts that the Discount Type is equal to Loyalty Interval or Loyalty Points.
Loyalty Discounts ($): Amount of Loyalty sales.
Labor Hours per Ticket: Total Labor Hours divided by number of Tickets.
Labor Cost Percent of Net Sales: Percentage of Labor Cost divided by Net Sales.
Number of Tickets: Tickets where Ticket Status = ‘Complete’ or ‘BackOrder’ & Ticket Type is not ‘Quote’ and Ticket is not Voided. Warranty and Top Off Services are Excluded. This does not include Rewashes.
Net Sales Per Ticket: Total Amount of Net Sales Per Ticket.
Average Ticket Time (Min.): Average number of minutes between the ticket start time and stop time for all ‘Service’ tickets.
Repeat Customers: Number of repeat customers that visited the store during the selected date range.
Percent Repeat Customers: Repeat customers divided by Total Customers.
Engine Oil Consumed: These Numbers are calculated via the Tank Logs.
Engine Oil per Ticket: Total Amount of Engine Oil via Tank Logs divided by Number of Tickets.
Services, Service Classes, Categories Section: All Services, Service Classes, and Categories on the Scorecard.
Vehicle Hourly Section: Number of Tickets that the Ticket Type is equal to Service and that are completed during that hour. **NOTE: The Cash Drawer must be reconciled for this section to work properly.
