Repair Order Printer Hardware Troubleshooting
Verify the printer is connected to power and all cables are secure.
Verify the printer has no error indicators displayed on the LCD screen.
Verify Repair Order Printer is Recognized by Windows
Ensure the repair order printer is recognized by Windows by checking the computer’s Printers & scanners settings.
Access the Windows Start Menu by clicking the Windows icon. The icon and its location will differ depending on the computer’s Operating System.
Windows 10 Start Icon: Typically located in the lower left corner of the screen.
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Once the Windows Start Menu opens, click Settings. If Settings is not displayed, type Settings into the search bar.
Windows 10 :
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Windows 11:
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When Settings opens, click Devices. For Windows 11, click Bluetooth & devices as shown below.
Windows 10:
Windows 11:
Click Printers & scanners.
Windows 10:
Windows 11:
The Printers & scanners page will display all printers and scanners detected by the computer.
Windows 10:
Windows 11:
Set Repair Order Printer as the Default Printer
Repair order printers must be set as the Default Printer to work properly with Driverse.
To set the the repair order printer as the Default Printer:
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Windows 11: Click the Set as default button.
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Test Printing from the Repair Order Printer
Once the repair order printer is set as the Default Printer, test if it can print from Windows and Driverse.
Test Printing from Windows
To print a test page from Windows:
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Windows 11: Once the repair order printer has been selected, the Print test page option will be displayed. Click Print test page.
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If the test page prints, follow the steps in the Test Printing from Driverse section.
Test Printing from Driverse
After successfully printing a test page from Windows, try to reprint an invoice from Driverse.
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Open Driverse, then select Quick Lube from the navigation menu.
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In the repair order list, click Completed.
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Click on a completed repair order from the displayed list.
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Once the repair order opens, click the Print button. The print window opens.
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In the print window, click the Print button.
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An additional print preview window will open with the computer’s selected default printer displayed. Verify that the printer selection is accurate, then click the Print button to print the invoice.
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Once the invoice has printed, click the Close button to exit the print window.
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