Remote Maintenance

If you ever need help or need changes made to your program, such as editing your comments list, you will need to call us first and we will ask you to go to Remote Maintenance. At this point you will need to click on your Communications tab, Remote Maintenance, and then click Yes to continue.

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When you click Yes, your computer initiates a connection and then allows us to log in. Once we are connected, we will be able to make changes to your files or fix any problems.

Keep in Mind

• We are only able to log into your computer when you initiate the connection, meaning when you click on Remote Maintenance.
• If you ever need to connect with us, you need to call and let us know you will be initiating a connection, otherwise, no one will be expecting your connection.
• You must have a phone line and a working dial-up modem available in case you need to connect with us. In cases where a DSL connection is available, we will attempt to connect with that first. If for any reason your DSL is unavailable, you will still always need to have a working dial-up modem and a phone line.

AutoPoll.Net

AutoPoll.Net is a service which enables you to upload your sales data to our server, where you may access it from another location, such as your back office. AutoPoll.Net is a subscription service and you will need to call the Auto Data sales department at 1-800-767-7580 to sign up.

This feature is most useful for companies that own several locations and therefore use our Enterprise Control
back office software. However, smaller companies will also benefit by being able to access sales data throughout the day on the Internet and being able to download sales data to be used together with QuickBooks programs.

How AutoPoll.Net works

AutoPoll will connect to the Internet during closing procedures. After you run your Z-Report, AutoPoll will connect and send your sales and inventory data to our server. From there, your back office will have access to that information. Autopoll will also download any updates you have available and any price changes from your back office.

If AutoPoll does not connect during closing procedures, go to the Communications tab and click on AutoPoll.Net to try again. Visit our FAQ section for troubleshooting tips. If AutoPoll consistently fails after
trying these tips, contact Auto Data tech support.

If you would like current sales data available online throughout the day, learn more about activating the Push Sales feature of the Autopoll service.

Push Sales

Push Sales is an optional service available when you sign up for AutoPoll.Net. This program will be launched when you first start up your computer and will have a box that looks like the image below.
This box must stay open open during the day in order for Push Sales to function properly.

Note: To minimize this box, click the Hide button, not the X on the top right, because this will terminate the
program.

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How Push Sales works

If you are currently using dial-up as your method of connection, then your sales data will be "pushed" to our server at 10am, 2pm and 4pm. Depending on the speed of connection, this process should last between 3-5 minutes. If you are using DSL or high speed internet, then your sales data will be sent up every 5 minutes and should only take a few seconds.
If for some reason, your push sales program is not open, you can re-open it by:

1. Going to the Home tab

2. Clicking on Windows options and Exit to Windows

3. Clicking on Start and All Programs

4. Clicking on Startup

5. Clicking on Push Sales
   
   

Auto Update

Auto Update allows you to stay current with all new software version releases. These releases may include new features, requested changes and bug fixes. If you do not use the Autopoll.Net service, you will not receive an auto update unless you manually initiate one. We recommend running an Auto Update weekly after closing procedures to download any available files. If you use dial-up, this process may take up to 20-25 minutes if you haven't updated in a long time or if we are releasing new software. If you are using DSL, this process should take less than 5 minutes.

How to run an Auto Update

1. From the main menu select the Communications tab.

2. Click on Auto Update.

At this point, your computer will start a connection and download any available files. If your update is not
successful, visit our FAQ section. If you are still not able to auto update, call Auto Data technical support.

E-Mail

The E-Mail feature in the Pos-i-Lube program is for internal use only. You will be able to write e-mails to
Auto Data, to your back office location or to other stores within your company. If you need help adding
stores to your e-mail list, contact Auto Data. To access E-mail functions, go to Communications and then
click E-mail.

How to use E-Mail functions

To write an E-Mail:

1. Select Recipient (Auto Data, Other Stores, or OFFICE)

2. Enter the person's name who you will like to receive the e-mail in the To field.

3. Enter your name in the From field.

4. Type the content of the message

5. Click Send once you are finished

Your E-Mail will be sent once you connect to AutoPoll.Net, either by clicking on AutoPoll.Net on the
Communications tab or automatically after you close for the day. If you are not signed up to use
AutoPoll.Net, your e-mail will be sent when you run your next Auto Update.

To read, print or delete your E-Mails, click on the appropriate item on the main E-Mail page.

To export E- Mail addresses

You can now export a list of your customer’s email addresses into a data file on your computer. You are
going to build a file named EMAIL.csv. You can either create a new list or add to an existing list.

If you would like to create a new list, click “ERASE List” and make sure “Customers in List” equals “0”.
Once you are ready to build your list, follow the steps below:
1. Select a starting date
2. Select an ending date
3. Click EXPORT to List
4. Find your EMAIL.csv in your \POS folder.

This file is compatible with Constant Contact and can be used for other email marketing.