Gift Cards: Lookup and Adjusting Balances

1. Open eGenuity Software

2. Select Business Management from the top panel menu

3. Select Customer Relations from the left panel menu

4. Click on the SnapStorm Cards Icon
   
   

   Open

   

    

Balance Lookup

1. Enter the Card Number

2. Click on Get Balance

   Open

   

    

3. This will bring up the current Balance and Gift Card Details
   
   

Adjust Balance

1. To Adjust the Balance click on Adjust Balance at the bottom of the screen

   1. Original Amount: Current Gift Card Balance

   2. Adjustment: Enter the additional Balance you would like to add to the Gift Card

   3. Final Amount: Balance of Original Amount and Adjustment

   4. Reason: Enter a reason for the Adjustment

   5. Select OK (F5)

Detail Report

1. To populate a report of the Gift Card Detail History Select the Detail Report Button at the bottom of the screen.

Replace Card

1. Select the Replace Card Button at the bottom of the screen

    

2. Fill in the below fields

   1. New Card Number

   2. Retype Card Number

   3. Reason: Detail of why the Card was replaced.

      1. Example; Broken Magnetic Stripe

3. Select OK (F5)
   
   

Gift Cards: Lookup and Adjusting Balances Video