QuickTouch FAQ; SpeeDee/Midas Warranty
Setup Warranty Service
1. From the main menu in QuickTouch, Touch #3 ‘Inventory & Service Management’
2. Touch #3 ‘Service Management’
3. Touch #1 ‘Service Maintenance’
4. Touch one of the services you want to create a warranty for
5. Touch ‘Forward’ to Page 7
6. Select ‘Yes’ for Warranty
Setup Warranty Part
1. From the main menu in QuickTouch, Touch #3 ‘Inventory & Service Management’
2. Touch #1 ‘Inventory Item Maintenance’
3. Touch one of the item groups then the item you want to create a warranty for
4. Touch ‘Forward’ to Page 4
5. Select ‘Yes’ for Warranty
Generate New Warranty Number
When you sell a service or part with the warranty flag set to ‘Yes’, an automatic warranty number will be added to the invoice. The screen shot below is an example of how the warranty number will appear on an invoice.
Redeem Warranty Number
After a service and part are added to the blue grid screen, touch the part and then touch ‘Redeem Warranty’
You will then be prompted to enter the Warranty Type, Invoice Number, Invoice Date, Warranty Number and Part Number you are redeeming.
Warranty Type: Internal warranties are those which you are doing yourself and TBC will not reimburse you for. Internal warranties will prompt for an authorized user’s code and password. They do not generate a new warranty number on the invoice.
External warranties are through TBC and those which you will be reimbursed for.
External warranties will generate a new warranty number on the invoice.
Invoice Number: The original invoice’s number on which the part was sold that you are now redeeming the warranty for.
Invoice Date: The date of the original invoice on which the part was sold that you are now redeeming the warranty for.
Warranty Number: The warranty number of the part from the original invoice that you are now redeeming.
Part Number: Part number you are redeeming the warranty for.
After you complete the above fields and touch ‘OK’, the price will be zeroed out on the invoice. The screen shot below is an example of an invoice after the warranty information has been completed.
Warranty Transmissions to TBC
Every Monday morning TBC will receive an updated file with all of the new and redeemed warranties from the previous week. This is an automatic process, so as long as your store transmits to NexGen, no additional action is needed from your store.
Considerations for Epicor Integration
When creating a warranty service that uses the Epicor integration in QuickTouch we recommend narrowing the scope of parts being used in the warranty service to include only those things you want to provide warranties on. Sometimes, for example, this may mean creating a warranty brake service that includes only pads and shoes, and a separate non-warranty service that could include any brake parts. The important part here is selecting the correct Repair Interface Service Code (as seen in the first picture). This can be found at the top of page 7 in Service Maintenance. When the QuickTouch warranty service goes out to the list of parts in the Epicor interface, you want that list to be narrowed down as much as possible to include only part categories covered under warranties. To accomplish this you should select an Epicor job code that is as specific as possible to the parts you want to include in the warranty. The Epicor job codes correspond to the list you view by clicking the arrow for the Repair Interface Service Code.