FSA / eLube Troubleshooting Guide

• Employee
  o Password change: Contact your Market Manager
  o Access to center: Contact your Market Manager

• Printers
  o Reminder Sticker Printers:
  • Contact your Market Manager for adjusting printer settings
  o Brother printers:
  • Ink – contact FSA Technical Support
  • Not printing – contact FSA Technical Support

• Credit Card Processing: Contact Driverse if the credit card machine is not connecting to the payment screen.
  o Contact your Market Manager for incorrect billing or need of a voided transaction
  
  

• No Network/Internet access - Contact Technical support FSA
  
  

• eLube issues
  o If not able to service your guests – always make sure your Market Manager is notified
  o Business Operations error – (SQL or Connection Error Messages): Ensure that the tall tower server is plugged in and powered on. Ensure that there is not an internet connection failure by power cycling the router and modem. If internet is working correctly, you’ve confirmed the server has power, then contact Driverse for further information.
  o Cash drawer not opening during bill out process: Contact Driverse
  o Ticket/Customer information editing - Contact eLube Trainer Jordon Pittman
  o Finding-Editing Invoices-Printing: Contact eLube trainer Jordon Pittman

• Phone lines down: Contact Technical support FSA and notify your Market Manager

• Fleets:
  o Fleet Prospect - Complete the Fleet Lead on Ops Analytica.
  o Confirm fleet is accepted
  • Search fleet on Edit Vehicle – use – ‘On Account’. If not found:
  • Search: Major Fleet Info - Google Sheets
  • Contact
  o 1) Fleet Support
  o 2) MyFleetCenter
  o 3) FSA Technical Support
  o Fleet Processing Issues:
  • WEX/Voyager - Use the 1st Mile app on your desktop. Use WEX/Voyager instructions on how to enter on the app.
  • Auto Integrate user/password reset – contact Fleet Support
  • Holman/ARI - HOLMAN/ARI INFO - Google Sheets
  Inventory
  o Ordering: Contact your Market Manager
  o Month End Process/Reports: Contact eLube Trainer Jordon Pittman

If you experience issues with the eLube, please use this Troubleshooting guide to contact the appropriate parties.

Driverse Support Contact Information

support@driverse.com

800-583-5823 Ext 3

8 am - 8 pm EST Monday – Friday

7 am to 4 pm EST Saturday

For a list of eLube Troubleshooting articles, please click here.