The steps provided explain both voiding tickets through Business Operations (eLube) whether the ticket is open or already checked out.
Business Operations (eLube)
Voiding an Open Ticket ~ Not Checked Out
Double-click on desired ticket to open
Select ‘Action’ from top panel menu
Select ‘Void Ticket (or CTRL+DEL)’
Enter password, if prompted
Enter Void Reason
Select ‘OK (F5)’
Print Voided Ticket?: Select to print voided ticket
Select ‘OK (F5)’
Voiding an Old Ticket ~ Already Checked Out
Select ‘File’ from top panel menu
Select ‘Find Old Ticket (Ctrl+F)’
Set desired search criteria
Click on binoculars icon to process search
Select desired ticket from search results
Select ‘OK (F5)’ or double-click on ticket to open
Select ‘Action’ from top panel menu
Select ‘Void Ticket (or CTRL+DEL)'
Money has been applied to this ticket. Are you sure you want to void it?: Select Yes
Enter password, if prompted
Enter Void Reason
Select ‘OK (F5)’
Print Voided Ticket?: Select to print voided ticket
Select ‘OK (F5)’
Are you sure you want to clear payments?: Select ‘Yes (F5)’
