eLube: Voiding Tickets

The steps provided explain both voiding tickets through Business Operations (eLube) whether the ticket is open or already checked out.

Business Operations (eLube)

Open Ticket ~ Not Checked Out

1. Double-click on desired ticket to open
   

   

2. Select ‘Action’ from top panel menu

3. Select ‘Void Ticket (or CTRL+DEL)’
   

   

   1. Enter password, if prompted

   2. Enter Void Reason

   3. Select ‘OK (F5)’

      1. Print Voided Ticket?: Select to print voided ticket

      2. Select ‘OK (F5)’
         

         

Old Ticket ~ Already Checked Out

1. Select ‘File’ from top panel menu

2. Select ‘Find Old Ticket (Ctrl+F)’
   

   

3. Set desired search criteria

4. Click on binoculars icon to process search

   1. Select desired ticket from search results

   2. Select ‘OK (F5)’ or double-click on ticket to open
      

      

      1. Select ‘Action’ from top panel menu

      2. Select ‘Void Ticket (or CTRL+DEL)'
         

         

         1. Money has been applied to this ticket. Are you sure you want to void it?: Select Yes
            

            

         2. Enter password, if prompted

         3. Enter Void Reason

         4. Select ‘OK (F5)’

            1. Print Voided Ticket?: Select to print voided ticket

            2. Select ‘OK (F5)’
               

               

            3. Are you sure you want to clear payments?: Select ‘Yes (F5)’