Voiding Tickets

Owned by Lu Bumgardner (Unlicensed)
Last updated: Jul 15, 2022 by Cory Lyle
2 min read

Voiding an Open Ticket ~ Not Checked Out

  1. Double-click on desired ticket to open

     

  2. Select ‘Action’ from top panel menu

  3. Select ‘Void Ticket (or CTRL+DEL)’

     

    1. Enter password, if prompted

    2. Enter Void Reason

    3. Select ‘OK (F5)’

      1. Print Voided Ticket?: Select to print voided ticket

      2. Select ‘OK (F5)’

         

Voiding an Old Ticket ~ Already Checked Out

  1. Select ‘File’ from top panel menu

  2. Select ‘Find Old Ticket (Ctrl+F)’

     

  3. Set desired search criteria

  4. Click on binoculars icon to process search

    1. Select desired ticket from search results

    2. Select ‘OK (F5)’ or double-click on ticket to open

       

      1. Select ‘Action’ from top panel menu

      2. Select ‘Void Ticket (or CTRL+DEL)'

         

        1. Money has been applied to this ticket. Are you sure you want to void it?: Select Yes

           

        2. Enter password, if prompted

        3. Enter Void Reason

        4. Select ‘OK (F5)’

          1. Print Voided Ticket?: Select to print voided ticket

          2. Select ‘OK (F5)’

             

          3. Are you sure you want to clear payments?: Select ‘Yes (F5)’