Voids

During the course of the day it is sometimes necessary to delete a sales transaction from your daily sales. This process is called a void.

Performing a Void

From the main Point-of-Sale menu, click Void.

Open

You will be able to scroll through all tickets cashed out today using the Plus button to scroll forward, and the Minus button to scroll backwards.

Open

Once you have found the ticket you want to void, click Void. You will be required to enter your password or 4 digit pin. If you have sufficient authorization to perform a void, the void will be successful and you will be returned to the main Point-of-Sale menu.

Attach the void receipt to your original receipt for your nightly paperwork.

Note: Voids are ONLY for tickets that were cashed-out on the current day. You may not void a ticket from a previous day.

In-Use Customers

During a normal business day you will occasionally see the words In Use in your customer list. Events that can cause the creation of In-Use customers include power failures, electrical surges, or improper shutdown. You will notice that it is impossible to edit the In-Use customers. Therefore, you will need to Un-Lock these customers using the following steps.

Un-lock In-Use Customers

1. From the Home tab on the main menu select Miscellaneous.

2. Select Store Setup, followed by Software Setup.

3. Select Un-lock In-Use Customers.

When you click Un-lock In-Use customers, you will receive two messages:
Message 1: “All other computers MUST be at the MAIN MENU to use this feature. Check before you continue. “

Make sure all bay computers are at the main menu or on the Windows screen and then click OK.

Message 2: "Clear IN USE Customers in the POINT-OF-SALE screen. You will NOT lose any customer information. Do you wish to continue? YES or NO”

Click Yes when prompted, and your In-Use customers will be cleared. If you click No, the customers will remain locked and you will not be able to cash them out.