FAQ: Basic Printer Troubleshooting

Owned by Lu Bumgardner (Unlicensed)
Last updated: Jul 15, 2022 by Cory Lyle
1 min read

If reports, receipts, and/or work orders are not printing, the issue could lie with Windows or a setting within eLube software. Basic troubleshooting steps may resolve the issue quickly.

Verify Printer Power

  1. Check each end of power cord for firm connection both at printer and power outlet

  2. Confirm printer is power switch is in the ON position

Verify Printer Cable (Stand-alone)

  • Check each end of printer cable for firm connection at both printer and computer

Verify Ethernet Connection (Network)

  1. Check ethernet cable for firm connection into ethernet port on printer

  2. Confirm printer is seen on network from another workstation on the network

Verify Wi-Fi Connection (Wireless)

  • From another workstation on the network, confirm printer is seen on the network through Devices and Printers within Control Panel

Verify Windows Installation

  • Refer to: Printer Setup

Verify Printer Configured for Workstation

  • Refer to eGenuity Configuration steps in: Install Printer on Bay Workstation