Credit Card Errors and Causes

When processing a credit card transaction, a variety of errors may be received. Below is a list of the most common and possible causes.

Invalid Swipe

Dirty Card

• Confirm magnetic strip on card is clean

• Confirm no grease or liquid on card

Dirty MSR

• Clean MSR with canned air, ensure no particles are stuck

• Use soft cloth and rubbing alcohol to gently clean inside of MSR

Swiping Too Fast

• Try swiping slower

Card Did Not Make Proper Contact

• Try swiping back to front or front to back

• Turn card around and swipe with magnetic strip facing other direction

Duplicate Swipe

• Indication that card was swiped more than once in a short time frame

• Possibly from two (2) different transactions or after receiving invalid swipe error and attempting to swipe again

Time Out While Trying to Process Card

• Verify workstation has internet connection

• Verify internet connection is not blocked, such as an anti-virus or firewall
  NOTE: In some circumstances, the customer’s router or modem could block connection. The customer must contact whomever manages the network to verify nothing, such as a firewall or anti-virus, is blocking the outbound connection

Error Processing Credit Cards: The request was aborted: Could not create SSL/TLS secure channel

• If using eLube Version 6, update to Version 6.960.110P14 or higher

• If using eLube Version 7, update to Version 7.000.097P39 or higher

Error during handshake the message received was unexpected or badly formatted

• Verify workstation has internet connection